Frequently Asked Questions

Answers about orders, delivery and activating your Digitore products.

Common questions

I did not receive my product, what should I do?

Check your spam/promotions folder. If you don't find the email within 10 minutes, contact Digitore support immediately.

The key does not work, can I get support?

Yes, our support is always available. Send us a screenshot of the error and the order number: we'll provide a new key or a refund.

Can I install the product on multiple devices?

It depends on the type of product purchased. Check the product description or ask support for details.

Will I receive an electronic invoice?

Yes, the invoice is sent via email after your purchase. Electronic invoicing is available for businesses and professionals.

Check your email inbox: you will receive the product key and instructions right after your purchase.
Download the Microsoft software from the official website (Windows, Office, etc.).
During installation, enter the product key received from Digitore.
Follow the on-screen instructions to complete the online activation.
If you have any issues, contact Digitore support: we will help you through to activation.

Our team is available to guide you step by step. Write to us and we will solve every problem together.